Sandiacre Parish Council

Helplines & Support


Addiction & Dependency Resources

Information about where you can find support on addiction and dependency. Visit the MIND website


Free confidential drugs information and advice.

Tel: 0300 123 6600

Open 24 hours

Visit the website


The Anne Robson Trust

Helping people to cope when a death is anticipated.

The only national charity in the UK providing emotional support to anyone with a terminal diagnosis, and those caring for them.

Tel: 0808 801 0688

Monday to Friday
11.00 a.m. to 5.00 p.m.

Visit the website

Bereavement Advice Centre

There are many practical matters to attend to when someone dies. Bereavement Advice Centre supports and advises people on what they need to do after a death.

Tel: 0800 634 9494

Monday to Friday
9.00 a.m. to 5.00 p.m.

Visit the website

Child Bereavement UK

Child Bereavement UK supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement.

Tel: 0800 02 888 40


Live Chat via website

Visit the website

Cruse Bereavement Care

Offers support, advice and information to children, young people and adults when someone dies.

Tel: 0808 808 1677

Monday to Friday
9.30 a.m. to 5.00 p.m.
Open until 8.00 p.m. on Tuesday, Wednesday & Thursday evenings

Visit the website

Derbyshire Bereavement Hub

Information and links to organisations and services for bereaved people (of all ages) in Derby city and Derbyshire. Visit the website

Miscarriage Association

If you have been affected by miscarriage, molar pregnancy or ectopic pregnancy, this website will hopefully provide the information you are looking for.

Tel: 01924 200799

Monday to Friday
9.00 a.m. to 4.00 p.m.

Visit the website

Stillbirth & Neonatal Death Society (SANDS)

Sands exists to reduce the number of babies dying and to ensure that anyone affected by the death of a baby receives the best possible care and support for as long as they need it wherever they are in the UK.

Tel: 0808 164 3332

Monday to Friday
9.30 a.m. to 5.30 p.m.
Open until 9.30 p.m. on Tuesdays and Thursdays

Visit the website

Children & Young People


Childline is a free, private and confidential service where you can talk about anything. Whatever your worry, whenever you need help, Childline is there for you online, on the phone, anytime.

Tel: 0800 1111

Open 24 hours

Visit the website

Hopeline UK (Papyrus)

Dedicated to the prevention of young suicide. For children and young people under the age of 35 who are experiencing thoughts of suicide and for anyone concerned that a young person could be thinking about suicide.

Tel: 0800 068 41 41

Monday to Friday
9.00 a.m. to 10.00 p.m.
Weekends & bank holidays
2.00 p.m. to 10.00 p.m.

Visit the website

National Youth Advocacy Service

Offers a wide range of services designed to provide appropriate help to young people and vulnerable adults.

Tel: 0808 808 1001

Visit the website

Support Line

Offers confidential emotional support to children, young adults and adults by telephone, email and post. Work with callers to develop healthy, positive coping strategies, an inner feeling of strength and increased self esteem to encourage healing, recovery and moving forward with life.

Tel: 01708 765200
(Opening hours vary)


Visit the website


Christians Against Poverty

Provide a listening ear in the privacy of your own home and help you find a solution to your debts.

Tel: 01274 760 720

Visit the website

Citizens Advice Bureau

There are a range of tools to help manage household debt on the Derbyshire CAB website.

Citizens Advice Derbyshire Districts has also secured national funding to offer an extensive programme of energy advice to help people out of fuel poverty, improve well-being and reduce energy arrears and debt.

Tel: 0300 456 8390

Monday to Friday 9.00 a.m. to 4.00 p.m.

Visit the website

National Debtline

Free, impartial and confidential debt advice by phone and online.

Tel: 0808 808 4000

Monday to Friday
9.00 a.m. to 8.00 p.m.
Saturday 9.30 a.m. to 1.00 p.m.

Visit the website

StepChange Debt Charity

Provide debt expert advice and recommend debt solutions to suit your situation.

Tel: 0800 138 1111

Monday to Friday
8.00 a.m. to 8.00 p.m.
Saturday 8.00 a.m. to 4.00 p.m.

Visit the website

Disabled People


Free, independent and impartial advice and support on issues that matter to disabled people and their families.

Tel: 0808 800 3333

Monday to Friday
8.00 a.m. to 8.00 p.m.
10.00 a.m. to 6.00 p.m.

Visit the website


Men's Advice Line (Respect)

Help and support for male victimes of domestic violence and abuse.

Tel: 0808 801 0327

Monday to Friday
9.00 a.m. to 5.00 p.m.
Open until 8.00 p.m. on Mondays and Wednesdays

Visit the website

Mental Health

Emotional Support Helpline

The Derbyshire Recovery and Peer Support Service offer an Emotional Support Helpline to ANYBODY who feels they would benefit from having someone to talk to about things they might be having difficulty with.

Tel: 01773 734989 and press option 2
or Text: 07537410028

Open 9 – 7 Monday to Friday and 9 – 5 Saturday and Sunday

Visit the website
(webchat available)


If you need some support or are worried about someone you know.

Tel: 116 123

Open 24 hours

Visit the website

Shout UK

Shout is a 24/7 UK crisis text service available for times when people feel they need immediate support.

The service is designed to help individuals to think more clearly and to take their next steps to feeling better.

Text Shout to 85258

Open 24 hours

Visit the website

Older People

The Silver Line

Free confidential helpline providing information, friendship and advice to older people.

Tel: 0800 470 8090

Open 24 hours

Visit the website

Specialist & General

Beat Eating Disorders

Beat provides helplines for people of all ages, offering support and information about eating disorders no matter where you are in your journey. These helplines are free to call from all phones.

Tel: 0808 801 0677

Helpline open 365 days a year
9.00 a.m. to midnight during the week.
4.00 p.m. to midnight on weekends and bank holidays.

A one-to-one web chat service is also available..

Visit the website

Broken Rainbow

National Lesbian, Gay, Bisexual and Trans (LGBT) Domestic Violence Helpline provides confidential support to all members of the LGBT communities, their family, friends, and agencies supporting them.

Tel: 0800 999 5428

Monday to Thursday
10.00 a.m. to 5.00 p.m.
Opens until 8.00 p.m. on Mondays and Thursdays
Friday 1.00 p.m. to 5.00 p.m.

Visit the website

Family Lives

Advice on all aspects of parenting, including dealing with bullying.

Tel: 0808 800 2222

Monday to Friday
9.00 p.m. to 5.00 p.m.
10.00 a.m. to 3.00 p.m.

Visit the website

FCO Forced Marriage Unit

The Forced Marriage Unit provides support to victims as well as expert training and guidance to professionals. It is jointly run by the Home Office and Foreign and Commonwealth Office.

Tel: 020 7008 0151

Visit the website

National Dementia Helpline (Alzheimer's Society)

Information, support and advice about dementia.

Tel: 0300 222 11 22

Monday to Wednesday
9.00 a.m. to 8.00 p.m.
Thursday & Friday
9.00 a.m. to 5.00 p.m.
10.00 a.m. to 4.00 p.m.

Visit the website

National Stalking Helpline

Operated by the Suzy Lamplugh Trust, the National Stalking Helpline gives practical information, support, and advice on risk, safety planning and legislation to victims of stalking, their friends, family, and professionals working with victims.

Tel: 0808 802 0300

09:30 - 16:00 Monday to Friday, apart from Wednesdays

09:30 - 20:00 Wednesdays

Visit the website

Rape Crisis England & Wales

Rape Crisis England & Wales is the charity working to end sexual violence and abuse.

If you are aged 16+ and have experienced rape, sexual assault, sexual abuse or any other type of sexual violence – or you're not sure what happened – you can talk to Rape Crisis England & wales.

It doesn't matter whether it happened recently or a long time ago.

Tel: 0808 802 9999

The phone service is open 24/7, every day of the year.

Visit the website


National Domestic Abuse Helpline (Refuge)

Advice for women experiencing domestic violence , including coercive control behaviour.

Tel: 0808 2000 247

Open 24 hours

If you are in a emergency situation, please call 999

Visit the website

Women's Aid Federation of England

A grassroots federation working together to provide life-saving services and build a future where domestic violence is not tolerated.

Chat live with a Support Worker

Monday to Friday
10.00 a.m. to 12.00 p.m.

The Survivors’ Forum is a safe, anonymous, space for women (over 18) who have been affected by domestic abuse to share their experiences and support one another.

Visit the website

Want a helpline listed in this section?

Please contact the Parish Clerk